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Also receiving an update reminder for a *mandatory* update only one business day before my "current" version will stop working smells like a fraud, even if it isn't. That might be why it confused me so much. I'm given to understand that the email message I received is a reminder for the update that I already applied way back in the past. Shortly after I purchased it, I received notification about the name change and was offered an update to reflect that change. When I first purchased the product, it was called "True Image." That was last year (2021). That name ("Acronis Cyber Protect Home Office") is in the title bar, on the splash screen, and everywhere else a name is shown that I can see. The product I'm using calls itself "Acronis Cyber Protect Home Office" build 39703 (for Windows). Or better yet just not send those users the email in the first place.
I've verified through my account page that I have the most current build (build 39703) and so I'm going to hope I don't need to do the update. Of course, that is the hope given that I do backup some of my info to Acronis Cloud.Īcronis should have done a better job of making sure that Cyber Protect Home Office product users understand they are not impacted by this update. I'm just going to assume that the email, if legitimate, doesn't reference my product. I do think however it would make a lot of sense for Acronis to make it clear in the article that the update does NOT reference the Cyber Protec Home Office product, assuming that is the case, given the fact that I was sent the (apparently legitimate) email telling me to update even though it appears that I don't need to and the email seems to imply that it needs to be done for pretty much every version of the product (accept apparently mine). The knowledge base article does not specifically reference the Cyber Protect Home Office product which makes me think it might not reference my product. That email just has all the hallmarks of a very well done fraudulent email/fishing attempt.
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It's very odd to me that I'd get an unsolicited email telling me to click on a link to update my software (which of course one should never do anyway) when the software is perfectly capable of letting me know that updates are available to install. I just wanted to pop in and say I also assumed that the email was a fraud. I have not read the linked KB article in full, but this seems to be related to the topic I started about the release notes for build 39287 for Windows. The name change is mainly seen in marketing materials and on forums, not on the product itself, unless you have very recently purchased one called "Cyber Protect Home Office".ĭid it mention build 39703 specifically or any other build number? I know it's unfortunate and inconvenient that True Image 2021 has been renamed to Cyber Protect Home Office, but I think it should still say "True Image 2021" in the title bar of the program window if this is what you're using. Or are you using the new "Cyber Protect Home Office"? maybe?ĭo you use one of the following products? I don't know if this message is supposed to be for people who are still using True Image. In case the message is legitimate, I should note that I was a user of Acronis True Image but, of course, that name got changed.
Could it be that Acronis has some sort of data breach? Has anyone else received an email message like this? Who should I contact to follow up with the proper Acronis authorities? I'm concerned that someone seems to know that I'm a customer of Acronis's products and what email address I am using with Acronis. There are also subtle grammatical errors in the message, although they are minor enough that a native speaker could make them.
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The message is very slickly produced and looks genuine except for the implausibility of there being a "required" update that I must install before next Tuesday when I'm only hearing about it now. I therefore conclude the email message is a fraud. I verified that my copy of Acronis Cyber Protect Home Office, build 39703, is the latest build available.
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The message contained a link to where I can download the "installer" of the free update. If you choose not to update your software, certain functionalities will be unavailable beginning in February." Doing so will not only enhance your security, but is also necessary for all product features that use the Acronis Cloud to continue working properly. " We highly recommend that you install this update before February 2022. I received an email message today showing a from address of The message explained to me that a "free mandatory software update for Acronis True Image" was available.